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★★☆☆☆

“At first I was massively impressed with On The Beach...”

written by holidaycrazy on 13/07/2009

At first I was massively impressed with On The Beach Holidays as it was recommended to me by a work friend, and the ability to mix and match flights and hotels at cheap prices was great.



But..... went on holiday, everything going great, until the hotel informed me that they had only recieved a booking reciept from the website for 12 nights, when I had been sent and paid for 15 people to stay for 13 nights.



How this can happen I don't know. Thankfully the hotel staff were great and we resolved this, but had to pay money to stay the extra night!



All in all... I will be going back to the hotel next year, but definately not booking through this website, and wouldnt recommend to a friend.



Also, their online payment system is a nice idea, but in reality it is very temperamental. It can be a pain to log in, it constantly freezes when taking payments, and sometimes shows duplicate payments have been taken. Baffled!

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