Written on: 09/11/2009
Brunei was my favourite airline until recently, they've been going downhill since last year. We went to Dubai beginning of this year and it was the worst experience ever! Our TVs didn't work (as USUAL, same thing happens to me every time I fly Brunei), the AC wasn't functioning properly; so we were both hot and extremely bored on a 18 hour flight, how awesome is that?? When we complained they said the AC was fine and nobody else complained, they were very rude to us, they couldn't find us any free seats that had working TV's and then ended up telling us that the entertainment is actually complimentary and they're not obliged to provide it. Can you believe that?? I would NEVER have flown with them if they had stated that they don't provide in-flight entertainment.
As for myself, I tried to complain to their site many times, and to their management at the actual airport during a stopover but have never gotten a reply back, very disappointed considering I'm such a frequent flyer with Brunei. They don't care about customer loyalty or customer service. ALSO they have the worst airport ever for a so called "rich" country, and HUGE 10 hour stopovers with nothing to do!
They are very budget so if you're short on cash and don't mind the "sometimes working complimentary TVs" then go ahead, but I'd definitely would not recommend it.