Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

593983

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“I purchased my Tom Tom one v3 from a local shop in Jan...”

Written on: 16/04/2008

Good Points
Good device IF IT EVER WORKS

General Comments
I purchased my Tom Tom one v3 from a local shop in Jan 08. Liked the Tomtom but 3/4 weeks into my purchase the TT suddenly stopped giving any voice commands. I thought it might have been a small problem - like the occasional freeze which would be fixed by a simple reset at the bottom of the TT. No luck!

Anyway, i take the sat nav back to the shop and the customer service rep tells me it needs to be sent for repairs and will take 1 week for return. Not a problem i say.

A week later I visit the shop and my TT isnt back, so im getting annoyed now. They tell me it will take 5 weeks for the unit to be returned. No replacement given. Now I m cursing myself for buying a TomTom because Garmin would have been a much better choice. They offer a new device as replacement if your satnav is sent for repairs.

5 weeks go by and I visit the shop again. They have sent a TT back but no paperwork with it! So the retailer cannot give it to me. So i wait for another day. The next day I pick the TT up, come home switch it on....have i gone deaf? I cant hear a sound? I must be deaf. No no...thankfully im not, but the TT was never fixed, they have sent back the same device! Wonderful.

I take it back to the shop, demanding a refund or a new TT (thats how desperate times are) and they cant help me. It might go back for repairs again for 5 weeks. So thats 10 possible weeks without a device i paid a lot for.