written by on 04/04/2011
I love the sebo felix but I have had a couple of problems with it!
Shortly after purchase, the button on the roller head would not stay down. It was totally jammed. I rang sebo and they had someone pick it up (you have to package it securely and box it). It was promptly returned.
The same problem has just occurred and now they are trying to make me pay £55 as they claim it was fine when they received it! I went through all the checks on the phone, with the advisor from sebo and 3 adults at home tried it before sending. Customer service is not good at all and for this reason only, I probably wouldn't buy one again!