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“I would not use this company again. What started out...”

Written on: 18/04/2007 by JP1 (1 review written)

Good Points
1. The relatively low price compared to high street travel agents, although since booking I have seen the same holiday slightly cheaper!
2. Their website is great to use, very helpful and easy to navigate.

Bad Points
1. Customer service is appalling. Some of the staff are obstructive and downright rude. I have been trying to make some amendments to my booking and when I ring I have been deliberately cut off at least 4 times, told by one guy that "the manager won't speak to you". Also told "you'll have to email we can't speak to you" and then the phone goes dead - seriously.. Never again.

General Comments
I would not use this company again. What started out like a great find for me has turned into a nightmare. Despite their promise to get back to me on Monday "within 48 hours" I have still not heard from them. Do yourself a favour and pay an extra few hundred quid and go elsewhere..

Visit onthebeach.co.uk