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“I booked a package tour to Turkey for two families in...”

Written on: 04/04/2007 by gle727 (3 reviews written)

Good Points
Allows you to book fantasy hotels at affordable prices, then tells you hotel doesn't exist

Bad Points
From start to finish of my booking the company and the staff who you deal with are totally unprofessional and hide behind excuse after excuse, blaming anyone but themselves for failings they make in your bookings

General Comments
I booked a package tour to Turkey for two families in August this year (2007) in what was a very nice hotel. There was minimal information about the hotel available, other than a link to the hotel's own website, and it did look very nice. After getting abuse through email from OTBeach for not having done my research on the hotel I'd booked, they reluctantly agreed to try and find more information about the hotel and the All Inclusive package we had booked. After a long and bitter wrangle OTBeach finally admitted that the hotel they had booked us in did not exist, and the hotel they had given us information on prior to booking and several times after booking did exist, but was not the hotel they had booked. So, we had no booking. OTBeach blamed Hotels4u for the error as it was them who had supplied the misleading information, but our booking was with OTBeach. They did try and find an alternative hotel, but we had to decline the flea pit offered as we had children. In the end they reluctantly offered us our money back, but not until they had had it several months. In the meantime, the cost of alternative August holidays meant we could no longer afford our summer holiday. Thanks OTBeach for nothing, especially your reply to our letter saying you had done everything within the law that you had to, even though you have now runined two families summer holidays!

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