Written on: by bjcool (2 reviews written)
Easy to use website with easy links to other services
The website is not up-to-date, and you are not guaranteed to get the holiday you book.
Any queries are dealt with by e-mail, and having them answered 'within 48 hours' after booking a last minute holiday is unacceptable.
Staff attitude on the telephone.
The last minute deals are a joke.
After booking a last minute holiday for a relative, On The Beach Holidays claimed to have tried contacting us by telephone regarding the holiday being unavailable. After booking a transfer from the airport during that time, with the link from their website, we had to cancel. The transfer could not be cancelled, as we later found out the small print stated no refunds are given to transfers cancelled within 7 days of holiday date.
Useless website for late deals. I don't know about their other holidays, but I certainly won't be booking any.
It appears to be a poorly organised setup, including www.holidaytaxis.com - their transfers link.