written by Reynolds35 on 30/01/2017
Maybe it depends where you live but I have always been very pleased when I find out that goods I purchase are being sent via DPD, as I'm always given an exact delivery date and then on the day they text me a 1 hour time window which has been met consistently. I can even track where the driver is and get an idea of how many minutes away they are during that 1 hour window - it's really good. If the delivery date given is not convenient there are options to easily re-arrange on the website or choose a pickup location. Most recently I had a PC delivered from PC Specialist, which as usual arrived exactly on time no problems at all. I imagine that people rarely bother to review a good service but (rightfully) come here to complain when they have problems, hence the low ratings. I think DPD are great. I can't attest to what their customer service is like when things do go wrong as I've thankfully never had to use it.