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★☆☆☆☆

“Appalling Customer Service & Total Rip Off Merchants”

written by on 30/01/2017

Having been a customer of Saga for many years, the time had come to terminate my car insurance with Saga Car Insurance. My first call to them in January was to formally cancel my insurance at which time NO mention of any administration fee was mentioned!. Second call to them was upon receipt of a letter demanding payment of £51.99 within thirty days. When telephoning and requesting breakdown of this (recent payment made within couple of days of cancellation) it seems that £50 of this was an 'administration fee' which quote 'you will find in the small print' unquote!!! Am totally unable to comprehend why writing one letter of confirmation with cost of first class stamp (typist time of roughly 2 minutes), and pushing button to cancel policy (couple of seconds) costs we, the public, in excess of £50. Are there any administrative staff earning £50 for approximately 3 minutes work!! Will be contacting the Financial Ombudsman with formal complaint in relation to this.

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