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“Unscrupulous and incompetent”

written by tomdestry on 21/01/2017

I had a no-fault claim which should have been straightforward, but more than a year later I am over £2,000 out of pocket and some elements of my claim have still not been completed -- largely because of the astonishing incompetence of their legal wing Elephant Law (I am currently on my 4th case handler). Their customer service staff are entirely focused on trying to cut down your claim, or -- better still -- demonstrate that your insurance is invalid by asking you the same set of questions every time you call and pouncing on any inconsistencies. I don't have high expectations of insurers, but Elephant really plumb new depths and I will never use them (or, to be on the safe side, any Admiral group insurers) ever again. If they turn up cheapest on a price comparison site, do yourself a big favour and move on.