written by heydi63 on 17/01/2017
My mother made a reservation at 12:25 p.m. and they told her she had until 12 pm to cancel....that would make it the next day, but when she got her confirmation it stated 12 noon on the day she made the reservation and when she called back 90 minutes after making the original reservation - they would not cancel it.- So basically she would have to cancel it BEFORE she even made it! Totally deceptive - and they were rude to her! It is cheaper to go through other websites or directly through the hotel then to go through this company.