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“You need to start taking your customers seriously”

written by mimi2891 on 15/01/2017

I've been with Virgin Mobile 11 days and within this time I have been hugely frustrated over something as simple as a voicemail. Due to the nature of my work, my voicemail service is very important to me and I have called your call centre at least on 7 separate occasions to try to get my voicemail working. Because since I transferred my number to virgin from my old network provider I haven't been able to get my voicemail set up it keeps saying there are technical problems. I've rang and spent hours on the phone and no-one leaves notes(even after I ask that they please leave a note on my account so the next person I speak to knows what to do), so everytime I call in I have to start explaining everything all over again and your call centre/technical team is not trained on what to do or they're just very incompetent because something as simple as setting up a voicemail should not warrant my calling in 7 times to report the same problem because all the previous people keep doing the same thing that I've told them isn't working. My whole family was going to switch to Virgin before because I told them the service seemed good and the price fair but so far with your incompetency in sorting out simple issues and lack of follow up I've told everyone I know to stay clear of Virgin because what good is a affordable service that doesn't work. Some of your customers service staff were sympathetic but they were clueless and what good does that do me, the last two were so unconcerned about sorting my problem out and I'm just fed up already. I wish I had read reviews before even switching over, but good thing I'm on a monthly rolling because I'm cancelling at the end of this month. You really should do better Virgin