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“Disgusting customer service and a complete rip off”

written by Kanev438 on 13/01/2017

Actinic are the world's leading Ecommerce providers - Right? You really are sucked in initially, this fab e-commerce site, all the bells and whistles. You think it's great value for money and so advanced you are bound to have an amazing site in no time - that's what they lead you to believe. The designs are basic and you pay near on a grand for the pleasure - basically a template, the same as any other except it has your logo and contact details on, oh and your brand colours! They are obsessed with upselling ad ons to your site to get their commission. They have a tier system and trust me if you have a fair amount of products to add you fly through these levels and before you know it you're paying in excess of £150 a month just to host the website. They then try and sell you their other services e.g. SEO but when you really get to the nitty gritty that £320 a month for 10 months (silver package) optimises 4 pages of your website only, most of which you have to do yourself! They are complete rip off merchants and when you are not happy then don't expect a response for days! They advised us to get SAGE to integrate with our system only to find out it doesn't actually work!! 3 months we've been nearly waiting - haven't been able to do any accounts in the meantime whatsoever and every time you chase you are fobbed off with I have a meeting with my manager next week. They literally want you money and that's that. This is no service at all. They suck you in and then once your hands are tied make your life hell. I would defo look at my options in more detail in the future and have a much more flexible system. Oh and unless you are extremely computer literate do not bother because it's a very complex system and heavens forbid you have a question to put to telephone support because they'll huff and puff like it's the end of the world even though you are supposed to have unlimited support!