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“Worst Experience Ever!”

written by 122Larkin on 10/01/2017

We had a horrible experience flying frontier. Not only did we arrive 3 days later than our initial flight date but we were treated like cattle and were lied to several times about arrival and departure times. We ended up spending about 28 hours in the airport just to get from DTW to SLC (in addition having our flight canceled and then rebooked for 2 days later!). on our return we were yet again delayed (only by 2 hours this time, WOW!)when we got back to Detroit we had to wait over an hour for our luggage at the baggage claim (really unacceptable). I am pregnant and we had been on the red eye. I literally had to lay down on the ground at baggage claim as we were waiting because I simply could not stand any longer. We have flown with frontier several times over the years and the service has just gotten worse and worse. When we pay for a cheap frontier flight we expect the crappy plastic-like seats, no snacks or food, no leg room, no ice in our water - but we DO expect to get where we are going. The customer service agents were more than happy to refund our tickets if we wanted - how ridiculous - the $250 dollars I paid for the flights months ago would get me nowhere. As flights going out during this time were $600 and up. My husband and I are usually not picky consumers but this was the most horrible experience we have EVER experienced in an airport. We will no longer be flying frontier. We both fly about 3-4 times a year and we have both vowed that we will NEVER use frontier again.