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★☆☆☆☆

“Charged £432 to change address”

written by Jaron452 on 07/01/2017

I was told that moving postcodes would cost me £432 - well over half my total insurance price - regardless of my car being parked on an off road private drive.

I asked if this is the price I'd have to pay if I searched for a new quote, and was told that new customers would get a better deal than the price I was being told to pay - I had been with LV less than a month!

The customer service has been appalling and I was horrified at the price increase - no one tried to offer me a better deal in order to keep my custom/offer better customer satisfaction.

I've now spoken to many people about this and they have never experienced an increase this high in over 40 years of driving!

I would never consider using LV again and urge those who may need to augment their policy to strongly consider finding a new insurance company.

Avoid!!!!!!!!

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