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“Poor customer service”

written by AH27 on 06/01/2017

I ordered a Christmas tree. It was delivered but was very disappointing a few bushy layers at the bottom and the rest a stick. They asked for a photo which I sent but I heard nothing back.I am still in dispute with them, they say they contacted me to say the photo was not good enough to warrant a refund but I could have a voucher. No apologies. They are missing the point of customer service, I was a loyal customer who valued their service but no longer

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