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“Cash Card is useless”

written by McGrath10 on 26/12/2016

I put £700 on to a sterling cash card for a trip to India. The first 5 times I used it it was blocked. I was sent an email saying the transactions were blocked and asking whether they were valid. So I responded that they were and tried to use the card again. Blocked 5 more times and this time the email says the card is blocked but again asking if the transactions were valid. So I respond that they were and get a reply that the card will be unblocked. That was a week ago and the card is still unusable. The only response to my emails is that it will get done and they'll let me know when they have done it. It looks like the trip will have finished before that happens and I will have to make much more expensive alternative arrangements. Not to mention all the hassle and distress of having the card being continually turned down. Don't give them your money - at a minimum I'm down their £20 loading fee and I still haven't been able to spend a penny of my own money.