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“Shocking service!”

written by cpSutherland105 on 24/12/2016

I bought an ipad pillow which didnt fit, returned it for a refund and got a confirmation email that they have received it back. I was then told to wait 3-5 days for a refund. I have now waited 14 working days and still nothing. when I queried this I was told it will processed in the next 24 hours (so nothing has been done since they received the item back) and refunded in 3-5 days. This is a joke and if I dont get my money back I will be going to trading standards and contacting the ombudsman! I am not the only person who has complained about this and they connot be allowed to continue trading like this.

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