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“Horrible Customer Service”

written by 337Tierney on 22/12/2016

I have been ordering from Boohoo.com for over a year now. I have not had any problems until the last few months. The shipping times take forever and most of the time it goes over the 8-10 day time frame they give. The tracking numbers that they give randomly stop working and you are unable to track your package. I ordered 7 items as Christmas gifts from them on Black Friday. I received the package 13 days later and there was only one small package which I found weird for 7 items. 4 of my items were missing from my order. When I contacted them over twitter because that is the only way to contact them other than FB or email they took 3 days to respond to me. After sending them 4 direct messages I got a response saying they would resend my items at express delivery. I was happy with that because the items would come before Christmas. That was on December 13. The estimated delivery date for express delivery was December 20. A whole week for express delivery?! Ridiculous. December 20th came and nothing so I messaged them again. I got a reply at 3 a.m from someone saying "Hey! Unfortunately the packaging on the reorder became damaged and had to be returned to us, once a replacement is sent out we are unable to replace it again". How crazy if I never messaged them no one would have contacted me to let me know my package was never going to come. Now a couple days before Christmas I have to go out and get replacement gifts for the 4 I ordered from them over a month ago. Their clothes are great and they have great sales but I am horrified by their customer service and will never order from them again.