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“Back billed over £500 10 months after leaving”

written by on 20/12/2016

My Story
I switch to First utility.
I provide meter readings every month.
I pay my bills every month.
I query my meter serial number.
I switch to Eon 7th October 2015.
FU send me a final bill 7th November 2015 which is actually a credit of £23.63 which they refund.
Nearly 10 months after leaving FU send me a bill for £527.68 on the 30th August 2016 .
I dispute this bill as I have had a final bill.
You try and phone me every day and hassle me for payment while I am off sick with stress and depression.
You then revise the bill to £155.57
FU don't provide a satisfactory explanation and breakdown of this.
Keep asking for final decision letter so I can go to the ombudsman
On the 19th December a bill is attached that is supposed to make things clearer it's 13 pages looks like they have credited everything from day 1 and then re calculated. I will be taking this matter to the ombudsman and seeking compensation for the distress this company has caused.

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