Report Abuse

“Absolutely Disgrceful Company- Doesnt Deserve 1 Star!”

written by Crash.UK on 16/12/2016

A "customer service" operator verbally abused my 77 year old mother and refused her legal right to cancel within the cooling off period.
So i contacted Virgin Media and got the contract cancelled.

Due to the verbal abuse my mother endured from the operator and the refusal of her legal rights, i wrote a letter to the complaints department, then waited... and waited... and waited some more! THREE WEEKS later i called and was told the complaints department had received the letter and was also told they should've responded within 10 days!
I have called countless times since just to be told by customer services they will make notes on the account, escalating it to get a response, yet the complaints department just ignore everything. It's now been 10 weeks and still nothing! They hide behind the customer service operators and you just cannot talk to them.

I think I've given them fair chance so now the ombudsman will be contacted, total disgrace of a company.