written by Lambdatek on 13/12/2016
They sold me an hp laptop. Delivery was quick enough but it was dead on arrival.
After speaking to a rude man on the returns number, he refused to log details and insisted I had to use the website. So why even have a returns telephone line?
In response to my return request on email, they then insisted I had to facilitate the return through hp instead of them.
This is terrible service.
They include lots of flowery talk in their emails but refuses to actually take any action.
The most disappointing thing is, previously I'd had good service from them. Now I have lost all faith. I had to go elsewhere eventually to fulfil the order.
I've had to give a 1 star as value for money; the price was good, but only if you get a working item.