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“Specsavers Bourne- Dreadful customer service”

written by gverd on 09/12/2016

I purchased two pairs of glasses from the Bourne branch almost a year ago, within a matter of months due to poor quality both arms fell off each pair.
My wife took one pair back for repair and then when she collected them she dropped off the identical pair for repair.
My son called in to collect the second pair only to be told we never dropped them off.
I asked to speak to somebody and basically got the deputy manager, who suggested if we had returned them the information would be in the computer, I asked was she suggesting I was lying about my wife dropping them off when she collected the first pair and she immediately accused me of being rude and then decided to hang up the call, all because I questioned if she was accusing me of lying about dropping off a cheap pair of glasses. She was enormously disingenuous and obnoxious and not a good reflection for Specsavers, the Stamford team are much better than the Bourne team in the way they speak to people to my previous knowledge.
So now I have no second pair of glasses because the Bourne shop lost them but because they can’t find them on their computer system – which again they are assuming we never took them for repair in the first place, by implying that we are lying - how dreadful. I truly hope they can’t sleep at night with their disingenuous attitude…
Even when my wife spoke the one of the directors – who again implied we lied about taking a broken pair of glasses in… because they couldn’t find them – so the implication is ‘we’re lying’… so Specsavers Bourne cannot do anything, absolutely nothing… about losing a pair of glasses… in a shop full of glasses…
This shop is dreadful, customer service is awful and clearly instant reaction was to suggest we never took them in, why on earth would I lie about something so petty?
They used to be a reasonable opticians before they expanded… but if they can lose a pair of glasses and imply their customers lie… can you really trust them with your eyes