written by ShelbyDog on 09/12/2016
Our router is on a bookshelf, near the window, because that's where the 'phone socket is.
And I hate it, because every time I look at it, I'm reminded of just how awful their customer service is.
I can put up with a generally unreliable service, because I know it is cheaper than most, though it took nearly two months to get connected and we've had on-going problems, including a loss of reliable 'phone and broadband service for six weeks in the summer, and drop-outs two or three times nearly every day since.
What I can't put up with is repeatedly being given false and inconsistent information by call centre staff who are obviously not interested in your problems, promised call-backs which never happen, repeated refusals to pass on unresolved calls to a supervisor, and finally being charged for a missed appointment for an engineer who didn't turn up.
It would give me a little comfort if I knew that my experience has helped someone else not make the same mistake of signing up with the PO for their broadband.
I've been signed up for just over a year, and I shall be getting out as soon as I can.
Honestly, I'd rather not have internet access at all than have to speak to the PO customer service again.
Thank you.