Written on: 04/10/2005 by Vicky Hurley (1 review written)
Waitressing staff, music.
Attitude of chef / manager.
We were out to enjoy a quiet family meal (The Railway restaurant had been recommended by two people). One member of the party clearly ordered a MEDIUM - RARE steak, when this arrived it had obviously been overcooked. The meat was extremely leathery and was not tasty.
Instead of complaining at the start of the meal to the waitressing staff, we distrectly mentioned it at the end of the meal, and expected our bill to be reduced accordingly.
When the bill arrived there had been no deductions and the restaurant had cleverly ensured the set menu prices did not include the steak options.
A member of the party went to the bar to discuss the bill, and was told the food should have been sent to the kitchen at the start of the meal, and the chef would have dealt with the problem there and then. We did not choose this option as we did not want to make a scene.
The chef was not willing to reduce the bill and his attitude to criticism was unbelievable, considering he runs a small restaurant in a very rural setting.
Needless to say we will NOT be back.