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★☆☆☆☆

“Utterly Useless Company - DO NOT USE”

written by stevecx on 09/12/2016

Familiar story by the look of it. I wish I had read the reviews here before I booked Able Group Plumbing. After going through details of my requirements and taking my payment details an engineer was booked in to inspect a faulty boiler and do the work along with a gas safety check. The person I made the booking with got a bit shirty when I asked if I could have a quotation before commencing the work and after inspecting the boiler. I was curtly informed that I had just been given a quote of £66 per half hour. Excuse me, that is NOT a 'free estimate' or quotation which they advertise in their website. £66 per half hour is an hourly rate and not an estimate or quotation.

Suffice to say at 8.30 this morning on the day the engineer was meant to visit I picked up a voicemail telling me the appoint was being cancelled because they didn't have any engineers in the area. No offer to rearrange the visit. That was it.

I'm a landlord and my tenant had taken the day off to wait in for the engineer. They have wasted both my tenant's and my own time.

Do not use this company, they have a very amateurish approach. I can only guess at the standard of workmanship as I will now never know.

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