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★★★☆☆

“I was recommended by a friend to use this service and...”

written by McIntosh230 on 06/12/2016

I was recommended by a friend to use this service and the only reason why I would't recommend would be the cost of the service, even if it's a repeated service. They could also a whole lot better when they explain the cost/charges upon discussing and not only quote a net amount (without VAT or charge to store files for the number of years) so clients wouldn't be shocked/surprised with the added £200+ on their invoice receiving them. The communication between the solicitor and the accounts should be done better.

The communications between solicitor and client is fairly acceptable, though the efficiency can be improved. Whilst the case was successful I would have thought the initial processes would be completed a lot quicker and the solicitor to not disappear for 2 weeks without prior notice of holiday or an out of office email.

On the positive side, they are very thorough with the process, documents and forms (despite a few mistakes that I then I had to change a few times), but might be a little careless with the charges that the application and may have given incorrect/out of date information and had I not noticed it upon researching/reading up myself I would not have spotted.

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