written by MizzKaren on 04/12/2016
I ordered 2 air swimmers online to be delivered to my local Bristol shop. I received an email the next day to say my items were ready to be collected. I went to collect them a few days later. At first I had to wait for the staff to find my order. I had actually decided in the shop I would like to swap one of the air swimmers for an alternative air swimmer. As it was taking a while to find my order and their was a large queue of customers, they picked the items I had ordered from the shop floor and the swapped out item I had asked to swap and gave me those, instead of waiting. This I felt was great customer service. The items I was buying were in a sale so they didn't have to do a swap. I will be using them again.