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“Prices were really great at Travel Republic, but if...”

written by on 23/07/2008

Good Points
Prices, choice of hotels.

Bad Points
Customer Services.

General Comments
Prices were really great at Travel Republic, but if you need to change your booking, beware of the nightmare that can be. It took 2 weeks for them to deal with my amendment. I called on Friday and they said it would be dealt with my Monday, called on Monday and they said by the end of the day. Then I called this morning (Tuesday) and was told it would be looked at before the end of the day!! I waited about 3 hours then lost my rag thinking about it, and called up and did not get off the phone until it was clear how unhappy I was and how this delay could be affecting what I wanted to change (wanted to extend a couple of days). They finally got it done.

It seems that to change my booking, I had to persistently call them and be a nuisance.. if I was too 'nice' on the phone then you wouldn't have got anywhere. Would only recommend if you definitely don't need to change anything!!

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