Written on: 13/01/2010
I've been using Penny Talk to call the UK and Europe for two years from the U.S., and it's worked out very well for me, cosistantly.
With Penny Talk, it does take some frustrating practice to figure out all the numbers you have to dial at first, but all you have to do is call customer service if you need help figuring it out, and they are very helpful. Once you do get this worked out, as long as you are using a land line, rather than a mobile phone, and you are calling a land line, there are no problems, at least that I've experienced, with billing or connection quality and sound.
There is the 49 cent connection charge for each call, but that is not for every minute of the call, that is just one 49 cent charge, and the rest of the call is the rate you're assured of, for instance 2 or 3 cents per minute.
If you do get a bad connection or have trouble with sound, you need to hang up, call customer service, and let them know the connection was unacceptable. If they can't make it acceptable, and you're using two land lines, and both lines are otherwise in good working order, then you need another service.
Finally, you do need to check the box making sure they know you want your account replentished with your regular $20 payment, or whatever incriment of payments you've agreed to, so that you don't have to give your credit card info over again on the phone, or are charged as if you have no credit in your account. This is your responsibility to understand.