Written on: 08/08/2009 by jeffrey rucker
I signed up for pennytalk global calling card about three weeks ago. I charged my prepaid account with one hundred dollars. Everything worked well for the first two weeks and when my account balance got down to about fifteen dollars, I called the customer service number to recharge my account with an additional one hundred dollars. My account was never recharged and was soon disabled. Upon calling the customer service number to inquire about the situation, I was informed that my phone number was not validated by the "varification" department. ( my phone number did not match with the phone number that my credit card provider had on record. I called to update my credit card records as instructed by pennytalk and found that my records were indeed up to date. Now, one week later I am still unable to get my account reactivated despite numerous promises that services would be restored "soon". The whole experience is further frustrated by the fact that the customer service department seems to be staffed exclusively by individuals who do not seem to understand English very well and do not care about looking into the possibility that there has been a mistake made. I mhave been told to just wait fourty eight hours and see if the "varification" would straiten things out. Well, nothing is changed. My account still has not been credited with the one hundred dollars that my credit card company has authorized. pennytalk staffers have futher asked me to fax my credit card statement to them. ARE THEY CRAZY?? what could they possibly need that for?