Written on: 20/01/2011
I am highly disappointed by the lack of help offered when we returned to the UK after over 15 years banking with NatWest offshore. They made mistakes following written instructions (sending one debit card, not one for the wife even though we both signed the letter and asked for cards).
When they don't understand they stop rather than asking for clarification. UK branches can't see many details on the account and so can't help. The worst is that transferring the account to a local NatWest branch involves opening a new account and closing that account. Our money has been inaccessible for a week now.
Strengths don't come to my mind at the moment, but there were no bank fees. Service used to be better before it became part of RBS group.