Written on: 19/09/2007 by rose kingston
Concise and useful
I have had a NatWest UK account for 30 years and have been increasingly appalled at the level of service offered. I know many former long-standing, loyal Nat West customers who have closed their accounts. Despite reservations I was looking at opening an offshore account with Nat West because I would not have to fill out any more forms as I kept just small amount (20 pounds!) in a current account. This review reinforced my experience and stopped me making a costly, in frustration terms, mistake. The irony is that nat west is still spending huge amounts advertising to potential new customers instead of looking after existing, long-time customers. No doubt the architect of this travesty will get a huge bonus payment.