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“I had a lot of problem with Air Asia online booking...”

written by on 23/06/2010

I had a lot of problem with Air Asia online booking and customer care service.

I am a Malaysian who booked a trip from KL to Taipei.

Roundtrip ticket is booked from 20th to 25th of June with Premium seat.

I changed my flight on 20th to 21st and i select premium during the changes.

And i pay RM250 as penalty fee due to the flight change.

But when i reach LCCT on 21st of June, i am only allocated for Economy seat.

The ground staff told me i selected Economy during the changes.

And there is no available Premium seat on that flight.

I have no choice to proceed with my flight in Economy seat.

To avoid the same bad experience again, i check my flight online yesterday and found i am allocated Economy seat on my way back to KL as well. It seems like the "smart" AA online booking system had changed my flight to Economy on 25th but i only made changes on my earlier 20th booking.

I have no choice to make a oversea roaming call to local Taiwan customer care line and have a 30minutes discussion with the staff. But they are not able to provide any solution and commented this need to escalate the manager level. And they need me to call back to follow up today. (PS: they are not allow to call anyone from the center)

Without any choice, i have to call them again today.

BUT, i have start wait for someone to answer my call since 70 minutes ago. :)

Luckily i am smart enough to use hotel landline to call them.

While i am typing this comment, i am still waiting for someone to entertain me.

As a frequent business traveler, i dont recommend anyone to use AA to travel.

There are too much trouble to fly with them.