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“For info, especially to JHB-SUB Travelers.... ”

written by on 11/01/2010

For info, especially to JHB-SUB Travelers....



I have flow AA before, and the service is not good. Rude ground and aircrews were common. Food is OK, seat is quite cramped. The most annoying thing is the delay and worse, cancellation of flights.



Just been informed that AA had canceled ours (and all) flights JHB-SUB in January 2010. I made the booking In August 2009. Then, in December 2009, I tried to add in more pax for the same flight but not available to do so. In fact, I could not book any flight JHB-SUB-JHB dated Feb 2010 onwards. My fear comes true upon receiving cancellation notification from them.



It is a common knowledge that AA is not a reliable airline, but it is not fair for them to inform us at the very last minute regarding the cancellation. In fact, I have similar booking in 2010 March, April, May and June, and AA has not informed us yet that the flights are canceled. It is unethical for them not to inform us know regarding the canceled flights when they know that they're not flying the route anymore. I think AA plans to close the route JHB-SUB-JHB, but choose to keep the money from the earlier bookings a little while longer.



I have to put up with rude ground and air crews, and also bad services while flying AA, but I think this is the last straw. Perhaps even the 0 fare during their promotion period is not worth it.

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