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“One small detail which I did not like during the...”

Written on: 21/02/2011

One small detail which I did not like during the internet booking of the car rental was, that it was always my intention to return the rented car at a different location. I was not informed thaere would be an extra charge for such a privilege (even though the rental company has depots at both the pick up and drop off locations) until after I had gone through the whole process and confirmed my instructions to proceed with the booking. These "hidden" extras should be clearly expressed during the booking process at a much earlier stage.

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