written by gary hunter on 03/12/2009
Re: Swiftcover travel Insurance
BUYER BEWARE
This company is absoultely useless. I took out Travel Insurance for a trip to the USA in June with Swiftcover through 'Moneysupermarket.com' and had the misfortune to have had an accident.
Swiftcover would not deal with the Hospital on the phone and I had to settle with my credit card before I was allowed to leave the Hospital. HIGHLY INCONVENIENT.
Since my return, further bills have been sent to me for Ambulance services etc, and despite many calls, letters and E-Mails to Swiftcover to try to get the Bills paid, they still have not settled.
I am now being taken to court by the Ambulance people / Hospital for the outstanding debts.
Swiftcover have consistantly promised me the urgent payment of the debts every time I call them, but they have still not paid as of December.
They do not make return calls to me (as they promise), and fail to provide me with any written information regarding this matter.
In short, anybody considering using this company should be warned. They may be cheap, but when it comes to Customer Service and honouring their commitments, they are absolutely atrocious.
Gary Hunter