Written on: 25/04/2006 by Aaron11 (1 review written)
My wife, my son and myself flew Sri Lankan Airlines from London Heathrow to Colombo recently - April 2006.
The check-in was fine; no problems and very helpful.
The flight was delayed for over 1 hour and we were informed after boarding had supposed to start??
The flight to Colombo was overnight, and I would not recommend this to anyone. We took off at 11.30 GMT. We were then treated to the usual drink and snack etc. Then they provided a dinner, and by the time the lights were put out, the time was 2.30 GMT, which is a little late to catch some sleep. The seats are awful! We have flown most of the Atlantic Carriers - Malaysian Airlines, Emirates and Qantas etc., but this is the worst seating I have ever had.
Flight arrived late, however luggage was very fast.
Return journey was a daytime flight, which was slightly better, but the seating is bad. In-flight entertainment is getting old, and some sets are not working so beware.
Staff seem to vary between the two extremes. They are either very friendly or quite arrogant. I agree it must be a difficult job, but there are no commendations here.
Generally, they are a reasonable airline, but Emirates have nothing to worry about.