Written on: 27/02/2010
Bought a trip case over a year ago - on its 3rd use, the zip on the front pocket appeared to be broken. I sent an enquiry to tripp's website and within minutes got email responses back - all I had to do was take it into the store I purchsed it for an inspection - when I did the next day, the store agreed it was a manufacturing fault with the zip and offered me an immediate replacement. Only disappointment is that they no longer make the same model of case I had (which was great on features and size) but I have had to take a different one, which is smaller 9and appears to topple over more easily). However, Tripp service v good indeed - has given me confidence buying from them since they do honour their guarantee, even well ovr a year after purchase.