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★★★☆☆

“7 hour delay on Air Europa JFK/Madrid 9:30pm outbound...”

Written on: 07/09/2009

7 hour delay on Air Europa JFK/Madrid 9:30pm outbound flight. We found out after 2 hour wait on check in line, greeted by "Where do you live?" with respect to whether they would put us up at airport hotel or send us home. Told plane would leave at 4am (flights can't take off from JFK until 5am). Finally airborne at 5:30am. Mediocre food didn't come until after staff prowled the aisles with stupid duty free cart (people buying $6 candybars so they'd have something to eat). Cramped seating arrangements, buy a headset (have to have a special two-prong model on the plane we were on). Flight staff generally nice, both ways. Garbled English announcements (why bother?) Counter staff for Madrid staff better, but why no advance check in/seat selection available? I swear I got bed bug bites on the plane on the way back to NYC. Baggage well handled. Fare was good price, but if it were much more, would prefer to fly a more experienced, customer service oriented airline. NYC operation is amateurish at present.