written by on 17/01/2011
i made a claim in march 2010 which was the other drivers fault and had a nightmare trying to get it resolved, mainly due to the COOPERATIVE delaying , stalling and being useless. Eventually i received a cheque in full after going through HSBC COMPLAINTS DEPARTMENT. I therefore it was all sorted and resolved and thought nothing untill renewing (with a different company) which doesnt insist you pay fees even though you have no car or charge £40 every time you change details. I now have been told that the other driver who was at fault, his ins company havent paid up and I have LOST 5 YEARS NO CLAIMS and have to declare myself as guilty to other companies as it is still on record as not resolved. DISGUSTING !!! my insurance has almost doulbled due to no fault of my own and many expensive calls min 20 mins wait to be answered.