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“This company won't pay!”

written by Ashikul on 01/12/2016

I chose this insurer for my phone and laptop initially because of the good reviews, however I just realised most of the good reviews are just regarding their sign up process, which is indeed easy as almost every other provider.

However when I actually had to make a claim because my items were stolen in a house moving, this company simply doesn't pay!! They asked for all kinds of documents, which though I was able to provide; they transfer the claim to some 'special assessment team' which to be honest is just another name of their excuse (this 'special team' has been conducting some deep investigations and would refuse to speak to you or provide any information/update to your claim, and would not even give you a timeframe how long it shall take - they literally give themselves the right to delay or hang your claim FOREVER!).

I called them numerous times and sent them several letters, including a serious court action notice letter, which were all basically ignored - and it has been two months!

The last thing I heard from them (after my emails & calls bombing for a update) was an email from the 'special team', asking me to provide proof of purchase - which was sent to them the second day after my claim, AND it was confirmed of receiption by them! Serious work of the 'special team' ha? When I questioned them this, they just again ignore and don't reply anymore.

So just let you know this company would do everything possible to make the claim process as difficult as it can be for you, hoping you'd just give up so they don't have to pay.

If you want to risk your simple life and put yourself in endless chasing, calling and writing... and eventually legal messes, do business with them.