Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

518494

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“I ordered items, and the delivery company used by John...”

Written on: 25/09/2007 by jclarkeuk (1 review written)

Good Points
The website is easy to use.

Bad Points
The delivery company.
Lack of quality control on flowers.
Slow response from customer service when emailing/telephoning about order.
Slow to refund money to credit card.

General Comments
I ordered items, and the delivery company used by John Lewis are dreadful. Persistently said they tried to deliver the parcel over 2 weeks. Eventually, I cancelled the order and will order from a company with a more reliable delivery company. Items ordered were for christening presents, and as they hadn't arrived I had to turn up without any gifts.



On another occasion I had ordered flowers to be sent for a present. The flowers arrived as a gift, but they were not good quality! I complained to John Lewis and received a full refund, but it was embarrassing for the person to have received just a terrible present and then to have to tell me.

So I won't be using Johnlewis.com again.