Written on: 04/11/2009
Started to struggle with repaying my overdraft so arranged a payment plan with this lot. The amount I was paying meant the payment period was too long to be dealt with by one department, and as such would be passed on to another recovery team. What they didn't say was that I would be charged for this privilege - ended up being charged the equivalent of two months repayments. Still waiting for a representative to tell me where in the terms and conditions this is stipulated. Thanks for your help in my time of need Alliance and Leicester!