Written on: 03/07/2009 by jokeefe (1 review written)
Extremely poor customer service. Would not advise anybody to take up policies with Saga. Had contents insurance, unable to claim due to Saga not making it clear about what was covered by the policy. Phoned to cancel the policy on 1 July for refund on outstanding months as policy covered until end of September 2009. Was told after they had deducted the exit fee of £25 (which I was never made aware of) that I would recieve a refund of £16.78, the advisor then changed his mind and said that there would not be a refund, instead I owed them money!!