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“To cut a 25 day long story short, I transfered a small...”

written by dmadeley on 22/07/2008

Good Points
Nil.

Bad Points
International Money Transfer.
Efficiency of UAE Call Centre Staff.
Ability to satisfy customer needs.
Ability to Call Back when promise to do so.
Ability to provide good service.
Ability to give explanations to why things go wrong time and time again.

General Comments
To cut a 25 day long story short, I transfered a small amount of money (AUD2000) from my HSBC account in Dubai to my HSBC account in Brisbane Australia. This was done via their website. After several days the money did not appear in my aussie account so I contacted them.

The service I received over the 3-4 weeks was nothing short of absymal. Everyone in their call centre is quick to apologise and say the right thing, but no-one can help you, explain where the money is, or why it dissapeared for so long.

On no less than 10 occassions over 2 weeks I was advised I would be rung back - NEVER HAPPENED! I'm disappointed with HSBC for this and so many other reasons, and the Dubai UAE sector of the organisation would be the worst banking organisation I have dealt with in the world.

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