Report Abuse

“Atlantic recently wrote to me with their price...”

written by jw565 on 30/11/2010

Atlantic recently wrote to me with their price increases so I went on a few comparison websites which all came up with big savings by switching to First:Utility. It's a hassle to switch suppliers so I rang Atlantic to check if there were any better deals they could offer. Southern Electric, of which Atlantic are a division, have an on-line tariff called 'Go Direct' (which they don't advertise!). So they have moved me on to that, saving me around 20% annually. This is not far off the saving I apparently could have achieved by switching, plus the First:Utility tariff that the comparison websites all used was a variable monthly payment for your actual usage, not spread out over the year, so they weren't actually comparing like-for-like. I've found this is often the case with these price comparison websites. The sales advisor I spoke to at Atlantic was very helpful, unlike the call centre at First:Utility who took ages to answer and then couldn't really be bothered. After making the change and sticking with Atlantic I reivewed First:Utility - the very clear message from virtually all reviewers was 'stay well clear'. Their customer service seems to be non-existent whereas I've always had a good experience with Atlantic. It's a shame they don't publicise this cheaper tariff, but then I suppose it's not in their interest - just like the banks!