Written on: 08/08/2010 by golcarlilly (2 reviews written)
We visited Nandos on a Saturday at 4.30pm and it was fairly busy, we were quickly seated and a high chair brought for our almost one year old son. A waiter asked if we had been there before and explained how the system worked when we said no - we would have to order at the bar then collect our own cutlery and any sauces - strange set up! We perused the (very limited) menu and decided on our order and I proceeded to the till area where I was met with very frosty service - no greeting, smile or anything remotely resembling customer service, the waitress read my order back to me in pigeon English and it all seemed right except she hadn't added my wine, when I dared to suggest she had forgotten I was told that it was my fault and I should have listened when she read my order back to me!
I put the service aside and looked forward to the arrival of my food as we had not had time for lunch but when it arrived I would say that disappointed was an understatement - the chicken was supposedley marinated for 24 hours but was in actual fact plain grilled chicken with a sauce of your choice poured over, the chips were macdonalds style fries with less flavour, the salad - a bag of leaves with a couple of cherry tomatoes and four or five tiny peices of red pepper, the 'spicy' rice was plain and boring and the 'macho' peas were dried and tasteless.
After having purchased the range of Nandos sauces for many years and creating tasty meals with them I was completely disgusted at the standard of food we received and the level of service was appalling, I have complained to Nandos and am awaiting their response but I will NEVER be eating there again!