written by on 28/07/2010
I thoroughly agree with the previous adverse comments. I have been with Waitrose for 4 years and was prepared to pay a monthly premium because of their "award winning" service. Waitrose charges £18.99 a month - a mark up of £6 on the Plusnet Value package.
However, I have recently experienced major connection problems. The response from the "award winning" customer service team (based in India) was to recite a rehearsed script and repeatedly ask me to reconfigure the modem. After two days the problem was passed to Plusnet who, after a further 17 days, failed to identify the root cause and finally requested BT to test the line.
Waitrose (now Greenbee) adds no value to the Plusnet service and I would suggest you look elsewhere for an award winning service e.g. Zen Internet.