Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
475268

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“I thoroughly agree with the previous adverse comments....”

written by on 28/07/2010

I thoroughly agree with the previous adverse comments. I have been with Waitrose for 4 years and was prepared to pay a monthly premium because of their "award winning" service. Waitrose charges £18.99 a month - a mark up of £6 on the Plusnet Value package.

However, I have recently experienced major connection problems. The response from the "award winning" customer service team (based in India) was to recite a rehearsed script and repeatedly ask me to reconfigure the modem. After two days the problem was passed to Plusnet who, after a further 17 days, failed to identify the root cause and finally requested BT to test the line.

Waitrose (now Greenbee) adds no value to the Plusnet service and I would suggest you look elsewhere for an award winning service e.g. Zen Internet.



Was this review helpful? 0 0