written by woodser70 on 08/04/2010
Booked a one night stay for wife and I in Bath. Booked and received Confirmation Reference Number with Laterooms.com in January for the night of the 3rd April 2010. Booked several stays before without a hitch but do believe me when things go wrong Laterooms have the same mentality as many other so called tour professionals. They do not respond at the time of crisis and they do not respond to a genuine complaint after the event. They simply couldn't care less. The hotel involved was not advised of the booking until two days prior to arrival date, by which time they were fully booked.
Book direct with the hotel and avoid Laterooms.com or at the very least phone hotel to confirm booking - even if you do have a Laterooms Booking Confirmation number. Never Again!!